Needle, the leader in advocate-powered customer experience, helps businesses bring the power of human connections to e-commerce. Needle’s CX software identifies online customers who need help and matches them, via real-time online chat, with certified advocates who have first-hand knowledge of the product and passion for the brand. The result is a truly awesome customer experience that builds trust and increases satisfaction with customers while delivering increased sales and long-term customer value for businesses. Build Trust Trust is the #1 reason a customer shops with a brand. Needle helps you build trust by facilitating authentic experiences with people who can make powerful recommendations. Increase Conversion and AOV Drive material, incremental revenue through smart targeting that leads to major increases in conversion (6-15x over self-service) and AOV (15-30%). Drive Loyalty and Lifetime Value Provide an incomparable customer experience that’s unique, personalized and powerful, and your customers will come back and buy more often.
Domain: needle.com
Industry: Software Development
Employee Size: 251 to 500
Revenue: 50 Million to 100 Million
Address: 2000 W Ashton Blvd, Lehi, Ut
Phone: +12485538355
Gain access to reliable mobile numbers, cutting down on wasted dials and ensuring you reach the right person every time—teams typically see a 4-6X increase in connect rates compared to their current provider.
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